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You could decide your acceptable range before contacting the tenant: preferred increase, lowest increase worth agreeing, and the point where reletting becomes rational. That prevents the discussion drifting. If they counter with a longer commitment or another useful term, assess the whole...

On fees, ask for actual categories rather than “all-inclusive”: recurring management, tenant placement, advertising, inspections, renewals, maintenance administration, tribunal-related work if relevant, and exit or handover costs. Not every provider charges every category, but the quote should...

Because this is Sydney, ask questions framed specifically around New South Wales rather than accepting an “Australia-wide” answer. The provider should be able to explain which services it performs itself, which require another appropriately authorised professional, and how urgent tenancy or...