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Do you know where the document delay actually occurred: with the lender, the seller’s side, or between several people waiting on one another? That detail would make the lesson especially useful. A named person for each task helps, but so does recording the dependency. “Waiting for documents” is...

I’d qualify the point about rejected offers. They are useful data only if you can identify why they failed. A rejection might reveal the seller’s expectations, but it might also reflect timing or terms rather than price. Raising every later offer automatically can teach the wrong lesson. My...